Ocean Maya Royale, Riviera Maya

Our first adults only holiday and it was amazing! Me and my husband stayed for a week, we upgraded to privilege before our arrival, which included more room amenities, personal butler, beach butler, and reservations in some restaurants. Also privilege areas around the pool and beach, I would recommend checking the hotel website for full amenities for a more informed decision on this upgrade, but we enjoyed the extra luxuries. We never used the 'party pool' mainly due to loungers being 'claimed' early on in the day, usually on the way to breakfast at 7/7:30 most were had towels on them, although not allowed to 'claim' loungers, people still did. It was always lively and looked fun, you can hear from the 'quiet pool' but never bothered us. The 'quiet pool' was perfectly fine, loungers available, in sun and shade, also privilege loungers. It has loungers in the pool also.The water gradually gets deeper, and there is a small area to jump in to. Beach is beautiful, staff were always clearing up the sargassum each morning, obviously, mother nature will do its business so you can't guarantee clear access to the water, but it was still accessible if you walk over it. Plenty of loungers, hammocks on the beach, also balinese beds for privilege. Lovely little photo opportunities dotted around, little signs etc (see photos) If you turn left at the beach and walk along about 10/15 mins you get to a small lagoon. Lovely little area with fish and turquoise water, be mindful as there is a current and it is strong. During our stay we used the buffet and La Hacienda, although I didn't rate the food as anything special, Privilege Restaurant (loved the pancakes and maple syrup, hubby like the eggs Benedict for breakfast, waiter David was a lovely kid and very polite!) Look out for resident cat Pancho :) , El Charro, the mexican, I enjoyed a burger at lunch, and the quesadillas at dinner. We never got to dine at Blue Moon or the japanese. Mikes coffee is good for cookies, light bites of sandwiches, hot coffee ( machines in room were only luke warm). Ice cream parlour was a nice treat in the sun too! Drinks wise, not big drinkers anyway, I had pepsi mostly, and hubby had beers. But I did have 2 cocktails, 'love'on the beach, I found it quite strong, as in more alcohol than what im used to at home, so my personal preference i didn't have much. So I can't comment on alcohol. Our original room was a honeymoon suite, with jacuzzi and garden view. It was a fairly small room but it did the job. I'm glad we had garden view as ocean view are either near the pools/restaurants which would not be as quiet, or not ground floor, so no hut tub jacuzzi. We did have a leak in the shower so got moved to honeymoon suite in the privilege building, which was much roomier, and had 2 sinks, and more outdoor space including jacuzzi, and loungers. My only problem, personally is A/C, I'm an 'always cold' kinda person and A/C was an annoyance not only temp wise but quite noisy. Staff are all amazing, super friendly, helpful, our butler Fabien was great, he even went to walmart to get us a suitcase as we over indulged on souvenirs. The hotel itself, was immaculate, you always saw someone doing something, whether it be maids, groundsperson, maintenance, they keep it very tidy and beautiful. Animals were great, saw plenty of lizards, iguanas, coatis, various birds and pelicans. Never bothered you. There was alot of sickness reported before we arrived, but after staying and reviewing everyone, I strongly believe it was a case of sanitation, on part of guests. Not the hotel. For example the buffet, there are many people using the ladels and utensils at each setting, and I can guarantee not everyone will be an avid hand washer, and I believe there were germs just spreading through lack of basic hand washing, and also, like I said before, drinks seemed to be high in alcohol, mix this with 34 degree C heat, not a good combination. So on that topic, I recommend be responsible in the sun and with drinks, and practice hand washing. If you're planning any excursions, margarita from diveit Mexico is by the pool and she offers a variety of trips. We went on the catamaran trip to isla murjeres, we didn't do the snorkeling included in the trip as our group on the boat collectively agreed the water was too rough. Juan and the guys at m&t memories made sure we had a great day and drinks were always flowing. We also went to tulum ruins and cenotes with Eric, he was a fab tour guide and very informative. I recommend choosing a cooler time of year for any walking tour, the 34 c heat was too much to be walking around the ruins and I was rushing to get back to the meeting point. We also took a cab to 5th avenue, about 60 usd return. Lots of shops, selling really the same things mainly mexican pottery, souvenirs, shirts, lots of restaurants and bars, beware the people trying to say they know you from your resort, a waiter/butler they clock your wristband and know where you're from and are just trying to get you to buy something. Be prepared to say no thank you and carry on. Haggle where you can. Personal preference but do not entertain the people with chained up animals, one particular place with a white tiger and lion cub, sad to see but different country different rules. Keep moving. Overall locals are Friendly and I felt safe, just hassled to buy really. Just learn to say no or like my husband you'll end up spending 6000 peso on peanut butter tequila and needing a suitcase to get it home ( only had carry on originally) all in all its 10/10, book it, live it, enjoy it, you won't regret it

Here now and my first review was not good as first impressions were not great, however, Luis the guest services manager addressed all these issues and has been exceptional- this is just our second day and their concern over our stay was marvellous- I cannot fault the staff in any way and they work tirelessly to help make your holiday the best they can - 12 more days to go so high hopes for a fabulous holiday

Had an amazing time at OMR, it was our first time at this resort and it didnt disappoint. Firstly I just wanted to say how much we appreciated the staff at this resort, the service and staff go above and beyond to make sure we were well taken care of. From checking in, to the restaurant staff, entertainment, bartenders, room service. I would say it was a well managed resort, one of the best in terms of organization and being on time with airport pick up and reservations (really important to us). The grounds are beautiful and immaculate, many romantic spots for couples to do photo ops and romantic strolls on the resort grounds. Many wildlife around theres a coati family with coati babies near rooms 16 - 21, they are so cute and playful unafraid of people, we even saw a deer a couple of times and they seem very happy. I wanted to also say that theres a lot of variety in terms of food. Im a vegetarian and I was a bit worried that there wouldnt be plenty of options for me, but to my surprise there were so many vegan and vegetarian options in not only the main buffet, but in the a la carte restaurants as well. My only complaint is the labeling of food werent accurate I had to question if there was meat in a few dishes. There was only the hibachi restaurant where it lacked vegetarian options but they managed to make veggie sushi for me and cooked tofu on the grill. The blue moon restaurant was my favorite. My partner loved Mikes coffee, he is a coffee connoisseur and approved this coffee shop in terms of quality and taste. He was a daily costumer lol. On our first few days at the beach there were only a few seaweed, and it gradually became more and more towards the end of our trip. This isnt anyones fault its Mother Nature, its unfair to review the beach when it is seaweed season, we even went on a day trip to play del Carmen and Tulum and all the beaches had seaweed. What can we do? The staff worked tirelessly to make sure seaweed was removed but theres only so much they can do. And being under the sun at 40-50 degree weather its quite difficult for them to remove all the seaweed. The pool area is where we were for the most part, quite a party scene for younger clientele, the blue team were great at keeping us entertained. It was a memorable trip and one for the books, we recommend this resort for young couples, honeymooners, and older individuals.

This was our first stay at an all-inclusive resort and let me tell you it was an amazing experience and far exceeded our expectations. We cautiously traveled to OMR based on the outstanding recommendation of a friend as they were planning their repeat visit to OMR within a six month timeframe. My wife and I were not sure what to expect, but the entire staff at OMR appeared to not want to be outdone by any other resort. The customer service from the entire staff from check-in to check-out was spot-on, they were attentive and when possible included a personal touch. I would be remiss if I did not mention the star of the resort, Mr. Kendal-icious from the blue team! This young man is a large reason this resort has so many loyal and repeat guests. His unique ability to connect with everyone at the resort (worldwide clientele) was quite impressive. His energy, ability to include everyone regardless of the activity, and most of all his genuine friendliness and kindness was quite remarkable. OMR would be wise to keep him as happy as he keeps their guests! There were other stars at the resort and I would also like to recognize them for their efforts here: the pool bar stars were Miguel and Ebher; Sports Bar star was Crostobel who learned how to make a "La Batanga" just for me and then never let a glass not be filled with one; others stars notably on the blue team were Andrea, Adela, Grecia, Jules, Alexander, and Margarita; Buffet staff star was Carla. The OMR room was comfortable, clean, and more than sufficient for the little amount of time we spent in it. OMR has so many activities and things to do throughout the day and evening that it was a non-issue for us. We will definitely be returning to OMR in the near future and look forward to seeing if the staff can top this amazing vacation with their limitless energy and enthusiasm.

First and foremost, ocean maya royale is an absolutely beautiful resort. There is such a large selection of restaurants and bars, and generally again all the staff are wonderful. So obliging and again very helpful. There is such an array of activities on site, and again the staff are very obliging when trying to accommodate you on such,with such examples as jet-sking etc. The resort itself is very safe, we as a group found Mexico very safe as a whole, with that safety is paramount when coming and going from the resort. The only qualms I have about my week stay at Ocean maya royale is that, myself and my partner came back to the apartment one evening to find a note requesting that we contact staff the following morning in which we done, unknown to us the following morning when we met staff we were informed that we were going to be charged etc for towels and bed linen as house keeping had to dispose of such. We were told that staff were under the assumption that blood were on the linen provided, with that we informed them that these stains are a mixture of sun lotion and make up. We informed them we'd no issue paying any charge, but we were absolutely shocked that house keeping had taken pictures of our linens as 'proof', to say we were shocked was an understatement, a violation of such. This genuinely is the reason for one less star, because I can't fault the place otherwise.